Patient & Service Information

Fees

Crown Medical Centre Figtree is a mixed billing family Medical Practice, located in Figtree Grove. Our multi-disciplinary team is available 7 days by appointment and we endeavour to provide patient-centred, expert medical care to all. All children under 16 and concession card holders are bulk billed*.

Standard Consultation Fees

Item Number

Practice Fee

Medicare Rebate

Out of Pocket Costs
Level A

$35.00

$16.95

$18.05

Level B

$70.00

$37.05

$32.95

Level C

$115.00

$71.70

$43.30

Level D

$145.00

$105.55

$39.45

Consultations on Saturday and Sunday will incur a private fee.

Concession rates will apply to healthcare/pension card holders and children.

* Private fees apply on weekends to all patients. A discounted rate applies for eligible concession card holders.

Test Results

Discussions of test results are best done with a follow-up appointment with your GP. Please allow at least 2 days for pathology and radiology results to be processed and checked by your Doctor. Please note it is the patient’s responsibility to make an appointment to discuss any test results with a Doctor.

If patients wish to speak to their Doctor and the Doctor is unavailable, our experienced reception staff will be happy to take your details in a message and pass this on, as soon as possible. Either the reception staff or Doctor will return the call according to the urgency of the request.

Patient Information

Your medical record is a confidential document. It is the policy of the centre to maintain security of personal health information at all times, and to ensure that this information is only available to authorised members of staff. The centre adheres to the National Privacy Principles.

A copy of our privacy policy is available on request from reception or you can view it herePRIVACY POLICY. For more information please visit: www.oaic.gov.au/privacy/privacy-act/the-privacy-act

Emergency Service

 In the event of an emergency please call 000 (112 from any mobile device). You may also phone Wollongong Hospital on 4222 5000 or present to the nearest public hospital Emergency Department.

Telephone Interpreter Service (TIS)

 We are registered with the Telephone Interpreter Service for patients requiring an interpreter. Please advise reception staff when you book your appointment that an interpreter is required.

Appointments

For continuity of care please request your preferred GP when making an appointment. The practice works on 15 minute appointment blocks, however some initial appointments may be booked for 30 minutes in order to take a full medical history. If you require a longer appointment please notify reception staff.

Recalls & Reminders

Our centre uses a recall and reminder system to ensure quality of care. If you do not wish to be a part of this system, please let your Doctor or reception staff know.

After Hours

You may phone Health Direct on:

1800 022 222 and speak to a registered Nurse or Doctor.

Or phone Radio Doctor Illawarra on: (02) 4228 5522

Repeat Scripts

All requests for prescriptions and referrals will require you to make an appointment with your Doctor.